Your Rights & Privacy

When you use a health service, such as physiotherapy, in New Zealand, you have the protection of a Code of Rights. The Code of Health and Disability Services Consumers’ Rights provides the following 10 rights:

 

• The right to be treated with respect.
• The right to freedom from discrimination, coercion, harassment, and exploitation.
• The right to dignity and independence
• The right to services of an appropriate standard
• The right to effective communication
• The right to be fully informed
• The right to make an informed choice and give informed consent
• The right to support
• Rights in respect of teaching or research
• The right to complain.

The Health Information Privacy Code 1994 sets specific rules for agencies in the health sector. It covers health information collected, used, held and disclosed by health agencies and takes the place of the information privacy principles for the health sector.

To learn more read ‘The Health Information Privacy Code 1994’ in full here: Download Privacy Act

Your privacy and the security of the information that you provide to us is important to us and we take the privacy and security of the users of the Unity Studios services seriously.

You do not have to provide the information requested by Unity Studios, but doing so will help Unity Studios and affiliates provide an effective and efficient service to you.

The main purpose we collect this information is for your care and treatment, but there are other related purposes such as: to assist in administrative aspects of your care; in training and education; in monitoring the quality of client care; and in research and outcome measurement.

Your information may be passed to:

 

• Staff of Unity Studios who are working together to provide services to you
• Administrative staff of Unity Studios
• Outside agencies that assist in this, such as training providers
• Staff of Unity Studios for research or survey purposes
• Healthcare providers that are involved in your care, such as GPs, doctors, consultants, nurses and midwives with your consent

 

We will not disclose your information to any other agency unless you authorise this or we are required to do so by law.

Your right of Access: Under the Health Information Privacy Code 2020, you have the right to request access to, and correction of, any information held about you.

Unity Studios adheres to The Privacy Act 2020 and The Health Information Privacy Code 2020.

The Privacy Act controls how agencies collect, use, disclose, store and give access to personal information.

The Health Information Privacy Code covers how your health information is collected, used, held and disclosed by health agencies and takes the place of the information privacy policies for the health sector.

The Accident Compensation Corporation (ACC) is responsible for New Zealand’s universal no fault accident injury scheme. ACC provides financial compensation and support to citizens, residents and visitors who have suffered a personal injury. The Accident Compensation Act 2001 is the principal governing act of ACC.

When you visit unitystudios.co.nz, we use Google Analytics and Google Ads to understand how people find us and which of our ads lead to bookings. These tools use cookies and collect things like the pages you visit, the device you’re on and roughly where you are (city level, not your address).

When you book a class (through Momence) or a physio appointment (through Cliniko) on our website, we record that a booking happened so we know which ads are working. We never send your name, contact details or any health information to Google. Your appointment details stay in Cliniko, protected under the Health Information Privacy Code 2020.

You can turn off personalised ads in your Google account settings, or block cookies in your browser at any time. Our website will still work.

We also advertise on Facebook and Instagram (Meta). If you fill in one of our forms on Facebook or Instagram we collect the details you give us, like your name, email and phone number. We use them to get in touch about what you asked for, and we may follow up by email, phone or text. We keep your details in our booking and client systems, and only our team can see them.

We don’t sell your details or share them with anyone outside Unity Studios, apart from the tools we use to run our business, such as our booking and email systems.

We use the Meta Pixel on our website to see which of our Facebook and Instagram ads lead to visits and bookings, and to show our ads to people who’ve visited our site.

Sometimes we share an encrypted (hashed) version of email addresses or phone numbers with Meta so we can show relevant ads to existing clients, or to people similar to them. Meta can’t read the original details and deletes them after matching.

Your choices
Don’t want to hear from us any more? Just reply STOP to a text, unsubscribe from an email, or contact us at hello@unitystudios.co.nz and we’ll remove your details. Questions about any of this? Get in touch and we’ll happily explain.