Terms & Conditions

Terms and Conditions of your group fitness class or physiotherapy appointment


  • Credit card payment through Zingfit will be surcharged for 2.75% (subject to change, please refer to Zingfit and Stripe T&C)
  • Credit card payment through EFTPOS machine will be surcharged for 2.8%
  • A ‘no show’ to a booked class will incur a $5 ‘no show fee’. Your credit card will automatically be charged.
  • Complimentary classes/passes cannot be waitlisted
  • 2 Week Introductory Memberships are not able to be suspended, and are non-refundable once commenced
  • Memberships are a rolling contract. You may suspend your membership for 4 weeks in a year, with a minimum of 7 days per suspension. One month’s notice must be given to cancel a membership The Studio will close over the Christmas and New Year period. All packs and memberships will be suspended during this time.


You can book classes 4 weeks in advance.

Bookings are absolutely essential and must be made directly through Zingfit or in person at the studio. If you call or email and do not get a response then you will risk turning up to a class which is full and being denied.

2 week introductory offer terms

Introductory offers are available to new customers of Unity Studios and are valid for a period of two weeks from the date that the first class is booked or attended. Customers may only purchase one single introductory offer. Once an

Introductory Membership ends, you will need to purchase classes individually or in packs to continue use of the studio. Introductory members may attend an unlimited number of reformer pilates, mat pilates, yoga, ante and postnatal classes during the 2-week membership period, excluding any physiotherapy treatments, individual sessions and clinical pilates.

2 Week Introductory Offers are not able to be suspended, and are non-refundable once commenced.


We have live waitlists available to all our clients to improve the availability of our classes. If you are on the waitlist and are no-longer able to attend please remove yourself from the waitlist. This is because you are potentially preventing others from attending.

You will receive an automatic notification via email (depending on your alert configuration in Zingfit and on your App) if you are moved from the waitlist to the class. If you are unsure if you have this set up on your mobile device or through your Zingfit account, then please ask for assistance by calling the studio.

The cancellation policy will still be enforced for clients that are moved from the waitlist into the class that late-cancel or fail to attend a class.

New Clients

Please be at the studio five minutes before class start time.

Inform your instructor about any injuries or special conditions you may have. This will help the instructor know how to adjust you or show you modified exercises if necessary.

If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your pilates session.

Please be at the studio ten minutes before your first physiotherapy appointment to allow time to complete our registration forms.

Cancellation Policy

We understand that life gets busy, so we are happy for you to change your booking ahead of the scheduled booking.

If you do not attend or cancel your session late we are not always able to fill these places. This impacts the flow of the studio and our physiotherapists’ remuneration.

It is for these reasons that if you need to change your booking we require you to do so at least 4 hours before your booked class, or 48 hours before your booked physiotherapy appointment so that our physiotherapists and instructors can adapt accordingly. Failure to do so will result in a cancellation fee being incurred.

Our Unity Studios Cancellation Policy terms and fees for physiotherapy appointments, clinical pilates and group classes are in full below.


Physiotherapy and clinical pilates cancellation policy:

Please note that clients who fail to attend or cancel their physiotherapy or clinical pilates appointment within 6 hours of the appointment time will be charged the full cost of the appointment or forfeit a class credit.

Clients that choose to purchase their clinical pilates classes singularly are required to store their credit card details in Zingfit (a secured payment website).


Class cancellation policy:

For clients who fail to attend or cancel within 6 hours of the scheduled class time will be charged the full cost of a single session or forfeit a class credit.

All clients will incur a $5 cancellation fee per class for non-attendance or cancelling within 6 hours of the scheduled class.

This applies to all Unity Studios clients.


Cancellation via phone or email:

Our administrative hours are:
Monday – Friday | 9am – 3pm
Email: hello@unitystudios.co.nz
Phone: 021 246 4070


Cancelling online through Zingfit:

You are able to cancel through your Zingfit Login or ClassPass at any time. To avoid a cancellation fee, you will need to be respectful of the cancellation policy timeframes. Zingfit calculates the time of your cancellation relative to your session, to ensure you are not unfairly charged.

Purchase Policy

Advanced payment is required to sign up for all classes and private appointments. All of our class purchases have expiration time periods. Please bear this in mind; exceptions to this will only be made in extreme circumstances. We accept cash, Eftpos, Visa and MasterCard. All bookings are subject to Unity Studios’ Cancellation Policy.

Refund Policy


No refunds will be given. Under special circumstances refunds may be considered and approved by management. You may exchange a service you purchased for another service, or gift it to a friend but this is not applicable to any equipment or clothing.

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Unity Studios
1a Rocklands Ave, Balmoral, Auckland
+64 21 246 4070