FAQ’s — Unity Online

Frequently asked questions

Online Classes

What are the pricing options?

There are two subscription payment options, both of which give you access to all of our classes and content.

Monthly subscription is $29

Annual subscription is $149 (which is a saving of $199).

There is a free 7 day trial when you sign up and you can cancel your subscription at anytime.

How do I sign up?

You can sign up through our website here.

You can start with our 7 day free trial. After the trial period your subscription will begin unless you cancel within the 7 day trial period.

How do I cancel my subscription?

You can cancel at any time and you will have access until the end of that billing cycle.

To cancel your on-demand subscription log into your Momence account. On the left side of the screen click ‘Memberships’ > ‘My memberships’. Under ‘Active Subscriptions’ locate the subscription that you want to cancel. Then to the right of the subscription click ‘Cancel Auto-Renewal’.

Leave us some feedback and then make sure to click ‘Confirm cancellation’. You should receive an email to confirm cancellation of your subscription.

How do I freeze my subscription?

To freeze your subscription please email us at online@unitystudios.co.nz

You can freeze your subscription for any length of time up to 3 months.

How do I update my details?

Once you have logged into your account, click on your name located at the top right side of the screen, or if your name is not there click on the circular icon located in the same place. Click on ‘Manage account’ to change your personal details including your password. Click on ‘My account’ to update your payment method.

If you have forgotten your password you can reset it at the Momence log in page.

Can I do the workouts from a phone as well as a computer?

Yes the classes work through both our website on a laptop, just head to https://momence.com/u/unity-studios-0OKoPd  and through the Momence app on your phone.

Do I need any equipment for the classes?

You will need some small equipment for our classes. The necessary equipment is a soft pilates ball and a long resistance band. For a lot of the classes we tie our long band to make a loop so you may prefer to use a loop resistance band instead of tying your long band. You can purchase an equipment package  from us for $34 which includes the ball, a long band and a set of 3 loop bands. We can post this to you anywhere in NZ.

Other equipment which is used in the classes includes some light hand weights (~1-2kg) but feel free to substitute with some tinned cans or filled drink bottles, and a chair or a coffee table.

Where should I start if I am new to pilates?

The Foundations Pilates classes are a good place to start. You can filter the Pilates classes by the drop down “Class Level”, then select Foundations. All of our classes are suitable for foundation level as options are offered for every level.

If pregnant or postnatal, is there anything I should do before starting the classes?

Before starting the classes you should be cleared to exercise by your healthcare professional.

Please also make sure you read the ‘Guidelines for Exercise in Pregnancy’ document and/or the “Guidelines for Exercise Postnatal’ document, or watch the videos with the same title. Find these under “Start Here” in the Pregnancy Stage drop down or the Postnatal Level drop down.

How many times per week should I do the classes?

We recommend 3-4 x per week in combination with some form of cardio exercise.

The exercise recommendations for all individuals without contraindications to exercise, is 150-300 minutes of moderate- vigorous intensity exercise per week.

How do I know which class I should do?

If you are not pregnant or postnatal:

You can choose from any of our general levels Pilates and Barre classes. If you have never done pilates or barre before we recommend that you start with 2-3 of the Foundations Pilates classes. By starting with these classes, you will understand the breathing and movement techniques better, and get more from your workouts overall.

If you are Pregnant:

We have designed the Pregnancy Programme specifically for each stage of your pregnancy in 4 or 5 week blocks. As your pregnancy progresses there are certain modifications that are needed and exercises that should be avoided. You should follow the stages of our workouts week to week, but you can also choose to do a class from later on in the programme. Once you reach the next stage of your pregnancy, avoid choosing a class from a previous stage, for safety reasons. Find the correct class by using the ‘Pregnancy Stage’ drop down menu.

If you are Postnatal:

The workouts are structured into levels so that you can progress your core control, pelvic floor function and overall strength safely and effectively. Start with our ‘Pre-work classes’ which are safe to do from 2-6 weeks postnatal. Then move onto the Level 1 classes, which are safe to do from 6 weeks postnatal, as long as you’ve been cleared to exercise by your health professional. Work on each level for at least two weeks aiming for ~3-4 classes per week, then move onto the next level. You can stay at any level for longer than 2 weeks if needed. You can choose to do a class from a previous level at any time as well. Find the correct class by using the “Postnatal Level’ drop down menu.

Once you have completed the Postnatal Programme you will be safe to move onto any of our general level Pilates and Barre classes.

Do I need to do extra pelvic floor exercises outside of the Pregnancy or Postnatal programme?

For pregnant and postnatal women, it is recommended to do pelvic floor exercises at least daily, but for many women 2-3 times is best. We also know that a lot of women perform pelvic floor contractions incorrectly. For these reasons we recommend that you have an individual assessment with a pelvic floor physiotherapist who can assess how you are performing a pelvic floor contraction and can give you individualised recommendations for your pelvic floor exercises. 

Do I still need to see a physio in my pregnancy or after birth if I do the pregnancy and/or postnatal programme?

Yes, we recommend that you have a check with a pelvic health physio during pregnancy to ensure you are performing pelvic floor exercises correctly and to get prepared for birth and recovery. A good time to do this is around 20 weeks in your pregnancy.

We also recommend that you have a check after birth no matter what type of delivery you have had. In the postnatal check you will have an assessment of your pelvic floor muscles, get checked for abdominal separation and get some individualised advice for your specific exercise goals. A good time to do this is about 6 weeks postnatal.


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